Basic Security Officers Course

International Award for Security Personnel/ Basic Security Officers Course (BSOC) 1887-01

Course Outline

ROLES & RESPONSIBILITIES FOR SECURITY PERSONNEL

• The purpose and organization of the Jamaican private security industry
• The roles, responsibilities and activities of Security Officers
• Security systems, Control Rooms, security personnel and training, Standing Orders and Procedures

KEY ACTIVITIES OF SECURITY PERSONNEL

• Handing-Over and Taking-Over Duties
• Patrolling
• Access Control
• Search Procedures

HEALTH, SAFETY AND DEALING WITH EMERGENCIES

• Responsibilities for Health, Safety and Accident Prevention
• Dealing with Fires, Bomb Threats and other Emergencies

COMMUNICATION, CUSTOMER CARE AND CONFLICT RESOLUTION

• Verbal and written communication skills
• Dealing with internal and external Customer issues
• Resolving conflict situations

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